We care about the products that are sold on our platform, and naturally strive to make sure that all our sellers deliver your products safe and with the promised quality. However, it occasionally happens that an order is damaged during transport or that something else occurs, entitling you to a warranty claim. 

If you discover or should have discovered a defect in the product, you must contact us within a reasonable period. A reasonable period is at least two months. If you contact us within a reasonable period we will help you to solve your problem with the seller.


It can always happen that things don’t go exactly as planned. We recommend that you first make your complaints known to us by emailing info@miniaturetrainmarket.com we want to achieve 100% costumer satisfaction. We are confident that we can solve your problem! 


If this does not lead to a solution, it is possible to submit your dispute for mediation through For consumers in the EU, it is also possible to submit complaints via the Online Dispute Resolution (ODR) platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being addressed elsewhere, you are free to deposit your complaint via the platform of the European Union.

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