Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, The seller needs proof of purchase.

Please do not send your purchase back to miniature train market instead send it to the seller wich you bought it from.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The seller will also notify you of the approval or rejection of your refund. If the refund is rejected and you can not make an agreement with the seller contact info@miniaturetrainmarket.com

If you are approved, then your refund will be processed this will take a couple of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@miniaturetrainmarket.com.

Shipping returns

To return your product, you should mail your product to: the seller where you bought it from.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@miniaturetrainmarket.com for questions related to refunds and returns.

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